Refund & Cancellation Policy

Cooling off period

You can cancel within 14 days of booking for a refund, less any sessions that have already taken place. Write to hello@soulfulneuroscience.com and it will be arranged.

Once the programme has begun

After the 14 days, payments are non-refundable and any remaining instalments are still due. Missed sessions aren't refunded, but there is always a recording. If something serious comes up, talk to me and we'll see if you can move to a later group.

Payment plans

A payment plan is a fixed commitment to the complete programme rather than a subscription. Apart from the 14-day cooling off period above, it cannot be cancelled. Remaining instalments stay payable if you stop attending, and billing ends automatically once the final instalment has been taken.

Cards can be updated at any time through the secure billing link on your welcome page.

If an instalment is still unpaid 14 days after it fails, access to sessions and recordings is paused until it's paid.

If a season cannot run

If a cohort is cancelled by Soulful Neuroscience, you will be offered a place in the next cohort or a full refund of the amount paid for that season.

Contact

Refund questions: hello@soulfulneuroscience.com